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Privacy Policy

TCZ Law Professional Corporation (“TCZ Law”, “we”, “us” or “our”)

Last updated: November 2, 2026

TCZ Law is a law firm regulated by the Law Society of Ontario. We respect your privacy and handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and our professional obligations of confidentiality as lawyers. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website (https://tczlaw.ca), our phone and text messaging (SMS) services, email, and our dealings with clients and prospective clients.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information that you give us or that we need to provide legal services, including:

  • Contact information: your name, phone number, email address, mailing address and WeChat ID.
  • Information you send us through our website contact form, by email, by phone, by text message or through WeChat, such as the nature of your legal matter.
  • Information needed to open and handle a legal file, such as identification documents (as required by the Law Society of Ontario’s client identification and verification rules), information about your family, finances and property, and documents relating to your matter.
  • Billing and payment information.
  • Records of our communications with you, which may include call recordings, voicemail messages and their transcripts, and text messages.
  • Technical information when you visit our website, such as your IP address, browser type and pages visited, which may be collected through cookies or similar tools (e.g. Google Analytics).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • respond to your inquiries and schedule consultations and appointments;
  • check for conflicts of interest and verify your identity;
  • provide legal advice and services and manage your file;
  • communicate with you about your matter by phone, email, text message or WeChat;
  • send appointment reminders, document requests and updates about your matter;
  • bill for our services and process payments;
  • meet our legal, regulatory and professional obligations, including those of the Law Society of Ontario; and
  • operate, maintain and improve our website and services.

We do not sell your personal information. We do not use your personal information for marketing without your consent.

3. TEXT MESSAGING (SMS)

If you agree to receive text messages from us, we will use your mobile phone number to send you messages about your inquiry or legal matter, such as appointment confirmations, document requests and follow-ups. You may give consent verbally, in writing, or by texting us first.

  • Message frequency varies depending on your matter.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP. You will receive one message confirming that you have opted out. You can opt back in by replying START.
  • For help, reply HELP, call us at 647-478-6560 or email info@tczlaw.com.

 

SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and SMS consent are not shared with any third parties, except service providers who help us deliver text messages (such as our telephone provider) and only for that purpose.

Text messages are not a secure form of communication. Please do not send highly sensitive information by text message. Our full SMS terms are set out in our Terms and Conditions at https://tczlaw.ca/terms-and-conditions/.

4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

As lawyers, we keep your information confidential. We share personal information only where needed to provide our services, where you consent, or where the law requires or permits it, for example with:

  • courts, tribunals, opposing parties and their lawyers, mediators, experts and other people involved in your matter, as needed to carry out your instructions;
  • service providers who support our practice, such as our telephone and text messaging provider, email and cloud storage providers, e-signature services, accounting and bookkeeping providers, and IT support. These providers may only use your information to provide services to us and must protect it;
  • the Law Society of Ontario, LAWPRO (our professional liability insurer), and government or regulatory authorities, where required; and
  • others where required or permitted by law, such as in response to a court order.

 

Some of our service providers may store or process information outside Ontario or outside Canada, including in the United States. When this happens, your information may be subject to the laws of that country.

5. CALL RECORDING AND VOICEMAIL

Calls to and from our office may be recorded, and voicemail messages may be transcribed into text, for record-keeping, quality and to help us serve you accurately. Recordings and transcripts are kept confidential and handled under this Privacy Policy.

6. COOKIES

Our website may use cookies and similar technologies to make the site work and to understand how visitors use it. You can set your browser to refuse cookies, but some parts of the website may not work properly.

7. HOW WE PROTECT AND KEEP YOUR INFORMATION

We use reasonable physical, organizational and technical safeguards to protect your personal information from loss, theft and unauthorized access, use or disclosure. We keep personal information only as long as needed for the purposes described above and to meet our legal and professional record-keeping obligations, after which it is securely destroyed or deleted.

No method of transmitting information over the internet or by email or text message is completely secure. Please contact us if you would like to discuss a more secure way to send us sensitive information.

8. YOUR CHOICES AND RIGHTS

You may:

  • ask to see the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • withdraw your consent to our use of your information, subject to legal and contractual limits (for example, we may need to keep certain records, and withdrawing consent may affect our ability to act for you); and
  • opt out of text messages at any time by replying STOP.

 

To make a request, please contact us using the details below. We may need to verify your identity before responding.

9. NO LAWYER-CLIENT RELATIONSHIP THROUGH THIS WEBSITE

Contacting us through this website, by phone, by email or by text message does not by itself create a lawyer-client relationship. A lawyer-client relationship begins only after we have confirmed that we can act for you and you have agreed to retain us.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Eric Tianchuan Zhao, Privacy Officer

TCZ Law Professional Corporation

 

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).